Important Notice : Watch a Training Video | From 18 till 25 November, two DVD’s (permanent collection) will be released on Customer Service.

+233 244 851 674 | info@optimisticdemeanorconsult.com

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Focused training, intended to encourage resilience and growth-oriented behaviours.

Optimistic Demeanor Consult (O.D.C.) is a communications agency dedicated to empowering both individuals and organizations in personal and professional development. With a primary focus on the corporate and hospitality sectors,

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Our unique, hands-on approach is tailored specifically for junior staff across various roles,

including receptionists, marketing executives, sales officers, front desk staff, bartenders, waiters, staff, and room service personnel. We equip these frontline professionals with the skills needed to provide exceptional service, which not only elevates their own careers but also enhances customer satisfaction and loyalty.

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A constructive attitude helps you to handle stress & stay adaptable...

In a workplace, a positive attitude promotes collaboration, fosters a supportive environment, and sets the tone for exceptional client interactions. It’s essential for building trust and demonstrating reliability to colleagues and clients alike.

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What sets O.D.C. apart is our deep, on-the-ground understanding of client needs...

In a workplace, a positive attitude promotes collaboration, fosters a supportive environment, and sets the tone for exceptional client interactions. It’s essential for building trust and demonstrating reliability to colleagues and clients alike.

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Our Partners

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Our Specialized Training Programs

Our unique, hands-on approach is tailored specifically for junior staff across various roles, including receptionists, marketing executives, sales officers, front desk staff, bartenders, waiters, staff, and room service personnel. We equip these frontline professionals with the skills needed to provide exceptional service, which not only elevates their own careers but also enhances customer satisfaction and loyalty.

 Training Programs

attitude

Attitude

Attitude is the way we perceive and approach situations, challenges, and interactions in our daily lives. A positive and resilient attitude can transform our experiences…

business etiquette

Business Etiquette

Business etiquette is the set of unwritten rules that guide professional interactions. This includes respectful communication, appropriate behavior…

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Image Grooming

Image and grooming refer to the appearance we present to others, which includes attire, hygiene, and general presentation. These factors influence how we are perceived…

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Effective Communication

Effective communication involves clear, concise, and respectful exchange of information. It includes verbal, non-verbal…

Want to know more?

  • Our vision is to be a transformative force in the professional landscape, guiding individuals and organizations toward becoming empowered, client-focused, and progressive entities. We aspire to cultivate a culture of excellence, resilience, and continuous self-improvement across all our engagements.

  • At O.D.C., our mission is to set a new standard in professional and client relations by offering consistent, high-quality, and practical training services.

  • What sets O.D.C. apart is our deep, on-the-ground understanding of client needs and what it truly takes to foster long-term customer loyalty. We pride ourselves on being adaptive to client schedules, often providing training directly at their premises to ensure convenience and flexibility.

  • Our vision is to be a transformative force in the professional landscape, guiding individuals and organizations toward becoming empowered, client-focused, and progressive entities. We aspire to cultivate a culture of excellence, resilience, and continuous self-improvement across all our engagements.

  • At O.D.C., our mission is to set a new standard in professional and client relations by offering consistent, high-quality, and practical training services.

  • What sets O.D.C. apart is our deep, on-the-ground understanding of client needs and what it truly takes to foster long-term customer loyalty. We pride ourselves on being adaptive to client schedules, often providing training directly at their premises to ensure convenience and flexibility.

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